Our Commitment to Responsible Gambling
At National Casino, we believe that gambling should be an enjoyable activity, not a source of financial or personal hardship. We take our duty of care to Australian players seriously, and this page outlines every tool, resource, and safeguard we have in place to help you stay in control. Whether you play pokies, live dealer games, or table games, the choice to gamble is yours, and we want that choice to remain a free and informed one at all times.
Our platform is designed for adults who gamble responsibly for entertainment. We have zero tolerance for underage gambling and actively work to prevent it. If gambling ever stops feeling like fun, we encourage you to use the tools below or reach out to one of Australia’s dedicated support services.
Know the Risks Before You Play
All gambling products carry an inherent risk of financial loss. The outcomes of pokies, table games, and all other games on National Casino are determined by certified random number generators, meaning no strategy, betting pattern, or system can guarantee a win. The house edge is built into every game, and over time the odds favour the casino.
Problem gambling can affect anyone regardless of income, background, or how long they have been playing. Early awareness is the most effective protection. Keep the following in mind every time you log in:
- Gambling is entertainment, not a way to make money or recover financial losses.
- Never gamble with money set aside for rent, bills, groceries, or other essential expenses.
- Chasing losses by increasing your bets is one of the clearest warning signs of a gambling problem.
- Alcohol and other substances impair judgement and can lead to poor financial decisions at the table.
- Wins are never guaranteed, and past results have no influence on future outcomes.
Tools Available on National Casino
We provide a range of player-controlled tools that you can activate at any time through your account settings or by contacting our support team at welcome@national-cassino-austalia.com or by calling +61 2 9735 9516.
Deposit Limits
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once a limit is active, it cannot be increased immediately. Any request to raise a deposit limit is subject to a mandatory cooling-off period to ensure the decision is considered and deliberate.
Session Time Limits
You can set a cap on how long your gaming sessions run. When the limit is reached, you will be automatically logged out. This feature helps prevent extended play driven by habit rather than intention.
Loss Limits
Define the maximum amount you are prepared to lose within a set timeframe. Once you reach your loss limit, you will not be able to continue gambling until the period resets. This is one of the most direct ways to protect your bankroll.
Reality Checks
Enable periodic pop-up notifications that remind you how long you have been playing and how much you have spent or won during the current session. These prompts are designed to break automatic play behaviour and encourage conscious decision-making.
Self-Exclusion
If you feel you need a complete break from gambling, you can request a self-exclusion through your account or by contacting our support team directly. Self-exclusion is available for periods of 6 months, 1 year, 2 years, 5 years, or permanently. During a self-exclusion period, your account will be suspended, you will not receive any promotional communications, and you will not be permitted to reopen your account before the period ends.
We also honour exclusions submitted through Australia’s national self-exclusion register, BetStop. If you have registered with BetStop, we are required by law to enforce your exclusion across all gambling services.
Account Cooling-Off Period
If you are not ready for full self-exclusion but want to step back, you can request a temporary account suspension ranging from 24 hours to 6 weeks. Your account remains closed for the full duration of the period you select, and you cannot reverse this decision mid-way through.
Account Closure
You can permanently close your National Casino account at any time. Contact our support team and we will process the closure, return any eligible balance, and ensure your personal data is handled in accordance with our Privacy Policy.
How to Recognise a Gambling Problem
Problem gambling often develops gradually, and many people do not recognise the signs until the behaviour is already causing significant harm. Ask yourself the following questions honestly:
- Do you spend more money gambling than you originally planned?
- Do you gamble to escape stress, anxiety, boredom, or other negative feelings?
- Have you borrowed money or sold possessions in order to gamble?
- Do you feel irritable or restless when you try to cut back or stop?
- Have you lied to family members or friends about how much you gamble or how much you have lost?
- Has gambling caused conflict in your relationships, affected your work, or led to financial difficulties?
- Do you return to gambling after losing money in an attempt to win it back?
- Do you find yourself thinking about gambling when you are doing other things?
If you answered yes to two or more of these questions, we strongly encourage you to reach out for support and to use one or more of the account management tools listed above.
Protecting Minors
National Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players as part of our account registration and verification process. Accounts that cannot be verified as belonging to an adult will be suspended pending review.
If you share a device with children or teenagers, we recommend taking the following steps:
- Always log out of your National Casino account after each session.
- Do not save your login credentials in shared browsers or devices.
- Use parental control software to restrict access to gambling websites on shared devices.
- Talk to young people in your household about the risks associated with gambling.
Parental control tools available in Australia include Net Nanny and resources provided by the Australian Government’s Cyber Safety website.
Support Organisations in Australia
If you or someone you know is struggling with gambling, free, confidential, and non-judgemental support is available across Australia. These services are independent of National Casino and staffed by trained professionals.
- Gambling Help Online – 24/7 free counselling by phone and live chat: www.gamblinghelponline.org.au or call 1800 858 858
- Lifeline Australia – Crisis support available around the clock: www.lifeline.org.au or call 13 11 14
- Beyond Blue – Mental health support including gambling-related distress: www.beyondblue.org.au or call 1300 22 4636
- Financial Counselling Australia – Free financial guidance for those affected by gambling losses: www.financialcounsellingaustralia.org.au or call 1800 007 007
- BetStop – National Self-Exclusion Register – Register to exclude yourself from all licensed Australian gambling providers: www.betstop.gov.au or call 1800 238 786
Tips for Keeping Gambling Enjoyable
Gambling at its best is a form of entertainment with a known cost. The following habits help keep it that way:
- Set a budget before you start and treat it as the price of entertainment rather than an investment.
- Decide on a time limit for each session and stick to it regardless of whether you are winning or losing.
- Take regular breaks during longer sessions, even if you feel fine.
- Only gamble when you are in a clear, calm headspace rather than to cope with a difficult day.
- Balance gambling with other recreational activities so it does not become your primary outlet.
- Keep track of your actual spending over time, not just session by session.
Contact Our Responsible Gambling Team
If you have concerns about your own gambling behaviour or want to activate any of the tools described on this page, our support team is available to help at any time. You can reach us through the following channels:
- Email: welcome@national-cassino-austalia.com
- Phone: +61 2 9735 9516
- Office: Level 18, 19 Martin Place, Sydney NSW 2000, Australia (Monday to Saturday, 9AM to 6PM)
All responsible gambling requests are handled promptly and with complete confidentiality. We will never pressure you to continue playing or delay the activation of any account restriction you request.